Thank you, everyone!
Merry Christmas and a happy new year.
You can listen to the newsletter here:
Dear readers,
As this is my last message for 2025, I want to thank you for being here, reading my newsletters, supporting my work and wish you joy, rest, and connection - however you spend the end of the year. Whether you’re celebrating Christmas, Hanukkah, Yule, other traditions, or simply taking some time off, I hope it’s meaningful and peaceful for you.
We now have over 700 subscribers, and my original goal was just 100 readers. I’m d grateful that so many of you are here.
Looking ahead to 2026, I hope accessibility gets the attention it deserves from government, companies and organisations. With the right priorities and mindset, we can make real progress towards equality for disabled people.
Wishing you a joyful end to the year. The next newsletter will be with you on the 6th January.
Yours, Christiane
Who is writing this newsletter?
I’m Christiane Link, and I improve the customer experience in aviation, transport, and travel. I worked as a journalist for over two decades and travelled extensively for business and leisure. I’m a wheelchair user.
Work with me
Whether you're a Customer Service Director, a Head of Customer Experience, a corporate Accessibility Manager, a DEI leader, a transport planner, or a member of a disabled employee resource group, I can help you make your organisation more inclusive. You can book me for speaking engagements or hire me as a consultant for your accessibility or DEI strategy, communications advice and other related matters. I have worked for airlines, airports, train operators, public transport providers, and companies in other sectors.
If you want to read more from me, follow me on LinkedIn, Twitter, Bluesky or Mastodon. You can also reply to this email if you want to contact me.
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