How to make the world more accessible
A publication on accessible customer experience in transport, aviation and railway
The Accessible Link connects customer experience with accessibility in transport, aviation, and railway. It contains reflections on inclusion written by founder and accessibility consultant Christiane Link.
Here’s what you can expect:
Essays on inclusive customer experience for disabled customers
Valuable links
Other links and content I find relevant to understanding the disability community
Get more with a paid subscription
By becoming a paying subscriber, you get exclusive benefits:
Full archive
An additional email with best practice tips called “How to”
10% discount on all upcoming publications
About me
I improve the customer experience in aviation, transport, and travel. I’m a collaborative leader with extensive expertise in enhancing accessibility and inclusion in organisations and creating an excellent service for disabled customers. I’m the founder of a boutique consultancy business called Ortegalink Ltd.
Before becoming a full-time consultant, I was a journalist for over 20 years, covering IT, business and current affairs for major German media outlets, mainly news agencies. I was born and raised in Germany and moved to the UK in 2006 to work for the BBC. Later, I founded the only German-language newspaper in the UK. I received an award for this endeavour as “Female Entrepreneur of the Year”.
I have been a wheelchair user since childhood and consider myself an active member of the disability community.