Passionate about accessibility

The Accessible Link connects customer experience with accessibility in transport, aviation, and railway. It contains reflections on inclusion, written by Christiane Link.

Here’s what you can expect:

• Essays on inclusive customer experience (aka Christiane’s rich collection of stories about what went well and what went awfully wrong when using services as a disabled customer)

• Valuable links.

• Other links and Tweets I find relevant to understand the disability community.

Get more through a paid subscription

By becoming a paid subscriber, you get exclusive benefits:

• Subscriber-only posts and full archive

• 1 hour 1:1 advice session per year (on request) on accessibility, inclusion and customer experience

• 10% discount on all upcoming publications

  The Accessible Link is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.

  Subscribe

About Christiane

I improve the customer experience in aviation, transport, and travel. I’m a collaborative leader with extensive expertise in enhancing accessibility and inclusion in organisations and creating an excellent service for disabled customers. I’m the founder of a boutique consultancy business called Ortegalink Ltd.

• I’m a Londoner with two passports (German and British)

• Member of several advisory boards

• Founded a newspaper

• Still a journalist, sometimes

• I’m a wheelchair-using geek

• Disability rights advocate for 25+ years

• London2012 Opening Ceremony performer

• I’m pro inclusion, against segregation and I champion the social model of disability (if you don’t know what that is, it’s a good reason to subscribe)

• You can follow me on Twitter or connect with me on LinkedIn

  Subscribe