Passionate about accessibility

The Accessible Link connects customer experience with accessibility in transport, aviation, and railway. It contains reflections on inclusion written by accessibility consultant Christiane Link.

Here’s what you can expect:

  • Essays on inclusive customer experience for disabled customers

  • Valuable links

  • Other links and content I find relevant to understanding the disability community

Get more through a paid subscription

By becoming a paid subscriber, you get exclusive benefits:

  • Full archive

  • 1 hour 1:1 advice session per year (on request) on accessibility, inclusion and customer experience

  • 10% discount on all upcoming publications


    “This newsletter is a piece of art.” (Doug Paulley, transport rights campaigner)

    The Accessible Link is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.

About Christiane

I improve the customer experience in aviation, transport, and travel. I’m a collaborative leader with extensive expertise in enhancing accessibility and inclusion in organisations and creating an excellent service for disabled customers. I’m the founder of a boutique consultancy business called Ortegalink Ltd.

  • I’m a Londoner with two passports (German and British)

  • Member of several advisory boards

  • Founded a newspaper

  • Still a journalist, sometimes

  • I’m a wheelchair-using geek

  • Disability rights advocate for 25+ years

  • London2012 Opening Ceremony performer

  • I’m pro inclusion, against segregation, and I champion the social model of disability (if you don’t know what that is, it’s a good reason to subscribe)

  • You can follow me on Twitter or connect with me on LinkedIn

Subscribe to The Accessible Link

Linking customer experience and accessibility. The newsletter is for everyone who is passionate about inclusion in aviation, transport and railway written by a wheelchair-using business consultant.


Accessibility passionate 🚆✈️ 🏘 consultant, still a journalist at heart, 🇩🇪🇬🇧, ♿ social model of disability 💪🏼