Passionate about accessibility
The Accessible Link connects customer experience with accessibility in transport, aviation, and railway. It contains reflections on inclusion, written by Christiane Link.
Here’s what you can expect:
Essays on inclusive customer experience (aka Christiane’s rich collection of stories about what went well and what went awfully wrong when using services as a disabled customer)
Other links and Tweets I find relevant to understand the disability community.
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Subscriber-only posts and full archive
1 hour 1:1 advice session per year (on request) on accessibility, inclusion and customer experience
10% discount on all upcoming publications
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I improve the customer experience in aviation, transport, and travel. I’m a collaborative leader with extensive expertise in enhancing accessibility and inclusion in organisations and creating an excellent service for disabled customers. I’m the founder of a boutique consultancy business called Ortegalink Ltd.
I’m a Londoner with two passports (German and British)
Member of several advisory boards
Founded a newspaper
Still a journalist, sometimes
I’m a wheelchair-using geek
Disability rights advocate for 25+ years
London2012 Opening Ceremony performer
I’m pro inclusion, against segregation and I champion the social model of disability (if you don’t know what that is, it’s a good reason to subscribe)