Passionate about accessibility

The Accessible Link connects customer experience with accessibility in transport, aviation, and railway. It contains reflections on inclusion written by accessibility consultant Christiane Link.

Here’s what you can expect:

• Essays on inclusive customer experience for disabled customers

• Valuable links

• Other links and content I find relevant to understanding the disability community

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By becoming a paid subscriber, you get exclusive benefits:

• Full archive

• 1 hour 1:1 advice session per year (on request) on accessibility, inclusion and customer experience

• 10% discount on all upcoming publications

  Testimonials

  “This newsletter is a piece of art.” (Doug Paulley, transport rights campaigner)

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About Christiane

I improve the customer experience in aviation, transport, and travel. I’m a collaborative leader with extensive expertise in enhancing accessibility and inclusion in organisations and creating an excellent service for disabled customers. I’m the founder of a boutique consultancy business called Ortegalink Ltd.

• I’m a Londoner with two passports (German and British)

• Member of several advisory boards

• Founded a newspaper

• Still a journalist, sometimes

• I’m a wheelchair-using geek

• Disability rights advocate for 25+ years

• London2012 Opening Ceremony performer

• I’m pro inclusion, against segregation, and I champion the social model of disability (if you don’t know what that is, it’s a good reason to subscribe)

• You can follow me on Twitter or connect with me on LinkedIn

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