Passionate about accessibility
The Accessible Link connects customer experience with accessibility in transport, aviation, and railway. It contains reflections on inclusion, written by Christiane Link.
Here’s what you can expect:
Essays on inclusive customer experience (aka Christiane’s rich collection of stories about what went well and what went awfully wrong when using services as a disabled customer)
Valuable links.
Other links and Tweets I find relevant to understand the disability community.
Get more through a paid subscription
By becoming a paid subscriber, you get exclusive benefits:
Subscriber-only posts and full archive
1 hour 1:1 advice session per year (on request) on accessibility, inclusion and customer experience
10% discount on all upcoming publications
About Christiane
I improve the customer experience in aviation, transport, and travel. I’m a collaborative leader with extensive expertise in enhancing accessibility and inclusion in organisations and creating an excellent service for disabled customers. I’m the founder of a boutique consultancy business called Ortegalink Ltd.
I’m a Londoner with two passports (German and British)
Member of several advisory boards
Founded a newspaper
Still a journalist, sometimes
I’m a wheelchair-using geek
Disability rights advocate for 25+ years
London2012 Opening Ceremony performer
I’m pro inclusion, against segregation and I champion the social model of disability (if you don’t know what that is, it’s a good reason to subscribe)
You can follow me on Twitter or connect with me on LinkedIn
