Passionate about accessibility
The Accessible Link connects customer experience with accessibility in transport, aviation, and railway. It contains reflections on inclusion written by accessibility consultant Christiane Link.
Here’s what you can expect:
Essays on inclusive customer experience for disabled customers
Other links and content I find relevant to understanding the disability community
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1 hour 1:1 advice session per year (on request) on accessibility, inclusion and customer experience
10% discount on all upcoming publications
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I improve the customer experience in aviation, transport, and travel. I’m a collaborative leader with extensive expertise in enhancing accessibility and inclusion in organisations and creating an excellent service for disabled customers. I’m the founder of a boutique consultancy business called Ortegalink Ltd.
I’m a Londoner with two passports (German and British)
Member of several advisory boards
Founded a newspaper
Still a journalist, sometimes
I’m a wheelchair-using geek
Disability rights advocate for 25+ years
London2012 Opening Ceremony performer
I’m pro inclusion, against segregation, and I champion the social model of disability (if you don’t know what that is, it’s a good reason to subscribe)