Passionate about accessibility

The Accessible Link connects customer experience with accessibility in transport, aviation, and railway. It contains reflections on inclusion, written by Christiane Link.

Here’s what you can expect:

  • Essays on inclusive customer experience (aka Christiane’s rich collection of stories about what went well and what went awfully wrong when using services as a disabled customer)

  • Valuable links.

  • Other links and Tweets I find relevant to understand the disability community.

Get more through a paid subscription

By becoming a paid subscriber, you get exclusive benefits:

  • Subscriber-only posts and full archive

  • 1 hour 1:1 advice session per year (on request) on accessibility, inclusion and customer experience

  • 10% discount on all upcoming publications

    The Accessible Link is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.

About Christiane

Christiane, a white woman with short brown hair and glasses, in front of the Tower Bridge.

I improve the customer experience in aviation, transport, and travel. I’m a collaborative leader with extensive expertise in enhancing accessibility and inclusion in organisations and creating an excellent service for disabled customers. I’m the founder of a boutique consultancy business called Ortegalink Ltd.

  • I’m a Londoner with two passports (German and British)

  • Member of several advisory boards

  • Founded a newspaper

  • Still a journalist, sometimes

  • I’m a wheelchair-using geek

  • Disability rights advocate for 25+ years

  • London2012 Opening Ceremony performer

  • I’m pro inclusion, against segregation and I champion the social model of disability (if you don’t know what that is, it’s a good reason to subscribe)

  • You can follow me on Twitter or connect with me on LinkedIn

Subscribe to The Accessible Link

Linking customer experience and accessibility in transport, railway and aviation. Musings on inclusion and everything connected.


Christiane Link

Accessibility passionate 🚆✈️ 🏘 consultant, still a journalist at heart, 🇩🇪🇬🇧, ♿ social model of disability 💪🏼